Privacy Policy

Last updated: 23 September 2026 | Effective immediately upon publication

1. Introduction and Scope

1.1 This Privacy Policy ("Policy") sets out how Australian National Food Safety Institute Pty. Ltd. (ABN 78 696 727 330; ACN 696 727 330), trading as ANFSI ("ANFSI", "we", "us", or "our"), handles personal information in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs").

1.2 ANFSI provides food safety auditing, consultancy, and training services across Australasia, Oceania, and Southeast Asia. Our registered office is at Level 1, 457-459 Elizabeth Street, Surry Hills NSW 2010.

1.3 This Policy applies to personal information collected through our website at anfsi.com.au (the "Website"), enquiry and enrolment processes, audit engagements, and any other interactions with us. By providing personal information to ANFSI, you consent to its collection, use, and disclosure as described in this Policy.

1.4 By accessing the Website, submitting an enquiry, enrolling in any training course, or engaging ANFSI for any auditing, consultancy, or other service, you acknowledge that you have read, understood, and agree to be bound by this Policy, the ANFSI Terms of Service, and the ANFSI Disclaimer, each as published on the Website and amended from time to time. Your use of any ANFSI service constitutes automatic acceptance of all three documents.

1.5 ANFSI may update this Policy from time to time by publishing the revised version on the Website. The revised version takes effect from the date of publication. Your continued use of our Website or services after publication constitutes your acceptance of the revised Policy. It is your responsibility to review this Policy periodically.

1.6 Nothing in this Policy is intended to limit any rights or obligations imposed by the Privacy Act or the APPs. To the extent of any inconsistency between this Policy and the Privacy Act, the Privacy Act prevails.

2. Information We Collect

2.1 Depending on the nature of your interaction with us, ANFSI may collect the following categories of personal information:

• Identity and contact details: name, email address, telephone number, postal address, job title, and employer or business name.
• Professional credentials: food safety qualifications, accreditations, regulatory licence numbers, and professional memberships relevant to the engagement.
• Enrolment and training records: course selections, progress, assessment results, attendance, and certificates issued.
• Audit engagement information: business details, site addresses, food safety management system documentation, and audit findings generated during the course of an engagement.
• Financial information: payment details processed through our third-party payment gateway provider(s). ANFSI does not directly store complete payment card numbers on its own systems.
• Technical and usage data: IP addresses, browser type, device identifiers, pages visited, referral URLs, session duration, and cookie data collected automatically when you access our Website.
• Communication records: enquiries, feedback, complaints, and correspondence.

2.2 ANFSI does not generally collect sensitive information as defined under the Privacy Act. Where sensitive information is required (for example, health information for a training accommodation request), we will seek your consent prior to collection unless otherwise authorised or required by law.

3. How We Collect Information

3.1 ANFSI may collect personal information:

• Directly from you, when you complete an enquiry form, enrol in a course, enter into an engagement, subscribe to communications, or correspond with us.
• From third parties, including your employer or sponsoring organisation, regulatory authorities, or referees you have nominated.
• Automatically, through cookies, web analytics tools, and similar technologies when you access our Website.

3.2 If you choose not to provide personal information requested by ANFSI, we may be unable to provide you with the requested services or respond to your enquiry.

4. Use of Information

4.1 ANFSI collects and uses personal information for the following purposes:

• Delivering, administering, and improving our auditing, consultancy, and training services.
• Processing enrolments, issuing certificates of attendance or completion (which do not of themselves guarantee any regulatory outcome, audit result, or professional accreditation), and maintaining training records.
• Conducting food safety audits and preparing audit reports, which reflect conditions observed at the time of the audit only and do not guarantee ongoing compliance, a particular audit score, or a pass result.
• Processing payments and managing billing.
• Responding to enquiries and complaints.
• Complying with legal and regulatory obligations, including reporting to food safety authorities and other regulators where required or authorised by law.
• Sending information about our services, courses, industry updates, and promotional material, subject to your right to opt out at any time.
• Improving Website functionality and user experience through aggregated and de-identified analytics.
• Any other purpose disclosed to you at the time of collection or to which you subsequently consent.

5. Direct Marketing

5.1 ANFSI may use your personal information to send direct marketing communications in accordance with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth). Every electronic marketing communication will contain a functional unsubscribe mechanism.

5.2 You may opt out of marketing communications at any time by using the unsubscribe link in any email, by emailing info@anfsi.com.au, or by calling (+61) 0489 200 205. Opt-out requests are processed without charge.

6. Disclosure to Third Parties

6.1 ANFSI may disclose personal information to the following categories of recipients:

• Regulatory authorities and government agencies to which ANFSI has reporting or disclosure obligations in connection with audit or compliance activities.
• Training delivery partners or guest presenters engaged to deliver components of our programmes.
• Payment processors and financial institutions for transaction processing.
• Cloud hosting, data storage, and IT service providers who assist in operating our Website and business systems.
• Professional advisers, including accountants, lawyers, and insurers.
• Any other party where you have provided consent or where disclosure is required or authorised by law.

6.2 ANFSI does not sell, rent, or trade personal information to third parties for their independent marketing purposes.

7. Cross-Border Disclosure

7.1 Some of ANFSI's third-party service providers (including cloud hosting, email, and analytics providers) may store or process data on servers located outside Australia, including in the United States of America, the European Union, and Singapore.

7.2 In accordance with APP 8.2(b), by providing personal information to ANFSI after being informed by this Policy that APP 8.1 will not apply to cross-border disclosures made with your consent, you consent to the disclosure of your personal information to overseas recipients as described in Clause 7.1. You acknowledge that, as a consequence of providing this consent, APP 8.1 will not apply to such disclosures and ANFSI will not be accountable under the Privacy Act for the acts or practices of the overseas recipient in relation to the disclosed information.

8. Data Security

8.1 In accordance with APP 11.1, ANFSI takes such steps as are reasonable in the circumstances to protect the personal information it holds from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include the use of encrypted connections (SSL/TLS) for data transmitted via the Website, access controls for internal systems, and secure third-party hosting environments.

8.2 Despite these security measures, no data transmission over the internet or electronic storage method is completely secure. ANFSI does not warrant or guarantee the absolute security of any personal information transmitted to or stored by us. You acknowledge that you provide personal information at your own risk. To the maximum extent permitted by law, ANFSI excludes all liability for any unauthorised access to, loss of, or misuse of personal information arising from circumstances beyond ANFSI's reasonable control, including (without limitation) cyberattacks, hacking, malware, or the criminal conduct of third parties.

8.3 Where ANFSI no longer requires personal information for a permitted purpose and no legal obligation requires its retention, ANFSI may destroy or de-identify the information in accordance with APP 11.2.

9. Notifiable Data Breaches

9.1 In the event of an eligible data breach as defined under Part IIIC of the Privacy Act 1988 (Cth), ANFSI will comply with its obligations under the Notifiable Data Breaches scheme established by the Privacy Amendment (Notifiable Data Breaches) Act 2017 (Cth).

9.2 This clause reflects ANFSI's statutory obligations only and does not create any contractual rights, entitlements, or independent causes of action in your favour beyond those conferred by the Privacy Act itself.

10. Access and Correction

10.1 You may request access to, or correction of, personal information ANFSI holds about you in accordance with APPs 12 and 13. Requests should be directed to info@anfsi.com.au or sent by post to Level 1, 457-459 Elizabeth Street, Surry Hills NSW 2010.

10.2 ANFSI will respond to access and correction requests within the timeframes required by the Privacy Act. In certain circumstances permitted by the Act (including under APPs 12.2 and 13.3), ANFSI may refuse a request and will provide written reasons for any refusal.

10.3 ANFSI may charge a reasonable fee for providing access to personal information to cover the administrative costs associated with retrieval and provision of the information, as permitted by APP 12.8.

11. Complaints

11.1 If you believe that ANFSI has breached the APPs or handled your personal information in a manner that is not consistent with this Policy, you may lodge a complaint by emailing info@anfsi.com.au or writing to Level 1, 457-459 Elizabeth Street, Surry Hills NSW 2010.

11.2 ANFSI will acknowledge your complaint within five (5) business days and will investigate and respond within thirty (30) days. If we need additional time to investigate, we will inform you of the reason for the delay and provide an estimated response date.

11.3 If you are not satisfied with the outcome of your complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

12. Cookies and Website Technologies

12.1 The Website uses cookies and similar technologies to improve your browsing experience. The following types of cookies may be placed on your device when you access the Website:

• Essential caching cookies: Placed by LiteSpeed Cache to improve page load performance. These are necessary for the efficient operation of the Website.
• Font loading: The Website loads Google Fonts, which may involve requests to Google servers and the placement of associated cookies by Google.
• Session cookies: Temporary cookies used to maintain form state and navigation during your browsing session. These are deleted when you close your browser.

12.2 At the time of publication, the Website does not use advertising cookies, retargeting cookies, or third-party analytics cookies (such as Google Analytics). If this changes in the future, this Policy will be updated accordingly.

12.3 You may configure your browser to refuse cookies. However, doing so may affect certain Website features, including enquiry form functionality and page load performance. ANFSI accepts no liability for any reduced functionality resulting from your browser configuration choices.

13. Related Documents

This Privacy Policy forms part of ANFSI's legal framework and should be read together with:

• Terms of Service
• Disclaimer

In the event of any conflict between this Policy and the Terms of Service or Disclaimer, the document that provides the greater protection to ANFSI prevails to the extent of the inconsistency, subject always to the overriding requirements of the Privacy Act.

14. Changes to This Policy

ANFSI reserves the right to update or modify this Policy at any time without prior notice. The revised version will be published on this page with an updated date. Your continued use of the Website or engagement of ANFSI's services after any revision constitutes your acceptance of the revised Policy.

15. Contact

For questions about this Privacy Policy or to exercise any of your rights under the Privacy Act, contact: