Dig Deeper, Solve Smarter: Mastering Root Cause Analysis Skills
Duration: 08 Hours, Course Delivery – Online Virtual Live / Onsite Face to Face Delivery
Description
This course has been designed to equip participants with the skills needed to pinpoint the actual source of issues within a business setting and handle their outcomes effectively. You will explore the tools and techniques required for analysing problems and learn how to present your findings clearly and professionally.
By following a logical and realistic problem-solving pathway, you will discover how to not only identify issues but also turn them into opportunities for meaningful, solution-focused improvements within your organisation.
This course covers the following topics:
Introduction to the key principles of root cause analysis
Using root cause analysis as part of the PDCA (Plan-Do-Check-Act) continuous improvement cycle
Clear definition and scoping of problems
Systematic collection of relevant data
Identifying contributing factors that lead to the issue
Investigating and confirming the root causes
Recommending and applying practical and lasting solutions
- Recommend and implement solutions
After successfully completing the course, participants will be able to:
Confidently define a problem and accurately identify its underlying cause and impact
Explain the role of PDCA in structured problem-solving
Understand and use the “5 Whys” technique as a tool for deep root cause analysis
Recognise the value of using affinity diagrams when breaking down complex problems
Organise and apply the correct sequence of steps in root cause analysis, using suitable tools at each stage
Use diagraphs to visually highlight the most critical areas to target during problem-solving
Once you have completed the course, you will be able to access and download a certificate as proof of your new knowledge and practical capability in root cause analysis.
This course is ideal for individuals from any organisation who are required, in their own work or as part of a formal or ad hoc team, to identify problems and their root causes; and to apply immediate fix and long term solutions.
There are no formal entry requirements. However, it is recommended that participants:
Have some experience or understanding of management systems
Are currently working in a management systems-related role
Have access to a workplace environment where they can complete real-world projects and assessments as part of the course
By applying a structured and logical approach to problem-solving, participants will be able to uncover and address the true root causes of workplace issues—leading to long-lasting, meaningful improvements.
This training offers both theoretical understanding and practical experience in using straightforward but effective tools to ensure that once a problem is resolved, it does not reoccur.
